SALES AGREEMENT


SALES AGREEMENT 


This Agreement is concluded between the Buyer and the Seller under the terms and conditions outlined below. By accepting this agreement and confirming the order subject to this agreement, the Buyer acknowledges and agrees that they will be obligated to pay the specified price of the products and any additional charges such as shipping fees, taxes, etc., and that they have been informed of these obligations in advance.

PARTIES TO THE AGREEMENT
Seller Information
Title: MAFILO TEKSTİL SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
Mersis: 0610-0361-4090-0011
Address: CUMHURİYET CAD.NO.317/8 HARBİYE / ŞİŞLİ / ISTANBUL
Phone: +90-212-296-8347
Email: mergo@mergo.co

Buyer and Delivery Information
Buyer:
Name/Surname/Title:
Address:
Phone:
Email:

Recipient (if different from Buyer):
Name/Surname/Title:
Delivery Address:
Phone:
Email:

SUBJECT OF THE AGREEMENT
This Agreement regulates the rights and obligations of the parties in relation to the sale and delivery of the products specified below, which the Buyer orders electronically via the Seller’s website, www.mergo.co, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. The Buyer acknowledges and declares that they are aware of the basic characteristics, sale prices, payment methods, delivery conditions, and all pre-information regarding the products for sale, the right of withdrawal, and return conditions, and have confirmed this pre-information electronically before placing the order.

PRODUCT INFORMATION SUBJECT TO THE AGREEMENT
The basic features of the products are published on the Seller’s website. If the Seller runs a campaign, the relevant product features can be viewed during the campaign period. Campaigns are valid until the specified dates.
The total sales price of the product(s), including all taxes, will be shown on the order page and sent to the Buyer’s email address upon order confirmation. The shipping cost will be paid by the Buyer. Additional shipping, customs, and other fees may apply for orders outside of Turkey.

INVOICE INFORMATION
The invoice will be delivered to the delivery address along with the order at the time of delivery.

GENERAL PROVISIONS
The Buyer acknowledges and confirms that they have read the basic characteristics, sale prices, payment methods, and delivery conditions of the product on the Seller’s website, and have electronically confirmed the necessary information.
Unless otherwise specified, each product under the Agreement will be delivered to the Buyer or to the person/institution designated by the Buyer within the period indicated in the pre-information, not exceeding 30 (thirty) days, depending on the distance to the Buyer’s residence. If the product cannot be delivered within this period, the Buyer has the right to cancel the Agreement.
Not all products in sale are available in stock. Although the product lists are updated daily, some products may be out of stock. In such cases, the Seller will inform the Buyer.
The Seller agrees and commits to deliver the product in a sound, complete, and in accordance with the specifications mentioned in the order.
The Seller may, before the fulfillment deadline of the Agreement, provide the Buyer with an alternative product of equal quality and price by notifying the Buyer and obtaining their explicit consent.
In cases where the performance of the goods or services becomes impossible, the Seller will inform the Buyer in writing within 3 (three) days from the date it learns of this situation and refund all payments, including delivery costs, within 14 days from the notification date.
The Buyer agrees and commits that, in case the product price is not paid or is canceled by the bank, the Seller will no longer be obligated to deliver the product.
If the product is delivered to the Buyer or a designated person/institution and later used by unauthorized persons, and the payment for the product is not made by the bank or financial institution, the Buyer agrees to return the product to the Seller within 3 (three) days at the Seller’s expense.
In case of force majeure situations (such as unforeseen events or delays), the Seller will notify the Buyer, and the Buyer has the right to request the cancellation of the order, the replacement of the product with a similar one, or a delay of the delivery until the issue is resolved. If the Buyer cancels the order, any cash payments made will be refunded within 14 (fourteen) days. For credit card payments, the refund will be made to the relevant bank within 14 (fourteen) days after the cancellation. The Buyer agrees that the refund process may take 2-3 weeks, depending on the bank’s processing time.
The Seller may contact the Buyer through the provided contact details.
Before receiving the product, the Buyer should inspect it; if the product is damaged, broken, or improperly packaged, it should not be accepted from the shipping company. Once accepted, the product is deemed to be in good condition. After the delivery, it is the Buyer’s responsibility to take care of the product. If the right of withdrawal is to be used, the product must not be used, and the invoice must be returned.

RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract within fourteen days without giving any reason and without incurring any penalties.
The withdrawal period for contracts related to services begins on the day the contract is concluded; for goods, it starts from the day the Buyer or the designated third party receives the goods. The Buyer may exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods.
To use the right of withdrawal, the Buyer must send a written notification or a permanent data carrier to the email address or postal address provided in Article 1 of this Agreement before the withdrawal period expires.
The Seller is obliged to refund all payments, including the delivery cost (if any), within 14 days from the date the Buyer returns the goods to the carrier specified in the pre-information.

PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

  • Contracts for goods or services whose price depends on fluctuations in financial markets and is beyond the Seller’s control,
  • Contracts for goods tailored to the consumer’s personal preferences,
  • Contracts for perishable goods or those with a short shelf life,
  • Contracts for goods with protective elements (e.g., packaging, seals) that have been opened after delivery,
  • Contracts for goods that have been mixed with other products after delivery,
  • Contracts for books, digital content, and computer consumables,
  • Subscription contracts for periodicals (e.g., newspapers, magazines),
  • Contracts for services or goods provided instantly in an electronic environment,
  • Contracts for services that the consumer has consented to begin before the withdrawal period expires.

COMPETENT COURT
In case of disputes arising from this agreement, complaints and objections will be addressed to the consumer arbitration committee or the consumer court in the Buyer’s place of residence or where the consumer transaction took place, within the monetary limits specified by law.